Jean L. Carwright
September 14, 1997
Los Angeles, California

Dear Don,

I am writing to thank you for the lovely kitchen you created. Although about a year has lapsed since my kitchen was completed, my enjoyment did not begin at that time. On the contrary, it began months before when we met to first discuss the project. By the time I was introduced to you by one of my oldest friends, Jill Cossman, I had spent several months investigating the various ways available to design a kitchen. I had spoken and interviewed several designers associated with cabinet stores and appliance stores, as well as independent interior designers and contractors, but none gave me any confidence that I would end up with both a functional and beautiful kitchen. When I discussed my interests and concerns with you, I suspected that you would fit the bill perfectly. And you did!

Working on the design and installation of my kitchen with you was a pleasure from the very beginning of the project to the end. As you may recall, the original kitchen in my house was virtually impossible to work in and definitely not a place anyone enjoyed spending time. The space was dark, narrow and not very large. Nevertheless, you were able to come up with a design that makes the room appear much larger, bright and appealing. While no more than one person could work in my original kitchen, several people can work simultaneously in the kitchen you designed, just as you promised.

Your assistance did not end with the design. You took me shopping for all the appliances, cabinetry, counters and floors. Without your guidance I never would have known all of the advantages and disadvantages of the various appliances an products necessary for a kitchen. Since you did not have any financial interest in any of the products I was purchasing, I had complete confidence that you were giving me the best advice possible. With your assistance, the choices were always carefully considered and all of the decisions were well made. Now, a year later, I honestly don’t think I would have purchased anything different.

After you prepared a design and helped me make the appropriate purchases, you continued to provide assistance. Although you refused to recommend a contractor, you provided me with assistance on how to select one and on how to plan the actual installation of my kitchen. As you know, the contractor I used, Doug Carlson, with whom you had worked previously, was terrific. As a result of your assistance and the choice of contractor, the kitchen was installed in less than six weeks!

Not only was the process of planning, designing and constructing the kitchen with you a pleasure from start to finish, but the kitchen itself is wonderful. My husband, children and I have already spent many happy hours together cooking up a storm in it. It is both beautiful to look at and easy to work in. I couldn’t ask for more!

Thanks a million.

Sincerely,

Jean L. Carwright